The changes we made to the Terms of Service:
Changed the structure to include general and additional terms. This will provide more clarity and unify the terms for all our products.
Updated the notification procedure. We will inform you of the changes to the Terms when they are important for your subscription or affect your rights and obligations.
Included additional wording for our trademark protection to make sure our trademarks are not misused.
Included information about security updates and application versions that we support so you could make sure you’re using the latest and updated software.
Included more details in the Payments section to give you more clarity on how we process your payments and how our subscription works.
Removed the Installment payments section — few users used this option.
Clarified the terms regarding minors.
Streamlined the Prohibited and restricted uses section.
Included a class action waiver. This means that you may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.
Added additional clauses for users who download our services from Apple App Store or use the services on iOs devices, as is required by Apple.
Specified cases when NordVPN might assign its rights and obligations to selected entities without your consent.
Added a new section about open source third-party software that we use in our services, which provides more transparency.
Read the Terms of Service here.
Restructured the section on user information processing. Now it’s divided into the following categories: Information for creating your account, Payment related information, Communication data, Information collected on our website, Technical information, and Information collected on our applications. All these categories provide a detailed view of the limited information NordVPN collects about you or your device.
Included more information related to third-party service providers we use.
Provided information on how we handle information requests from authorities.
Included the Choices related to your data section to help you manage your privacy choices.
Included a Data security section to describe our security practices.
Provided privacy-related information as required by the General Data Protection Regulation (GDPR) in a structured way and included new information as required by the California Consumer Privacy Act (CCPA). These changes are relevant for users in Europe and California.
Provided information on cookies used on the NordVPN website.
Provided a new unified email to handle all privacy requests for all our products: firstname.lastname@example.org.
If you have any questions, please reply to this email directly.